Some Frequently Asked Questions…

Q: What is Whiteboard Animation?

Whiteboard animation is an animation style where the artist’s hand is recorded while drawing an illustration on a whiteboard. The FrankenDoodle Method uses a digital version of the conventional whiteboard animation.

Q: How can a whiteboard video can benefit me (or my business)?

A: When you use a whiteboard video, you are able to summarize and highlight your product or your company in one or two entertaining minutes. Your potential clients view the video and quickly learn about you rather than having to read through lots of content on multiple webpages. It’s the best way to present you and your business to prospective clients.

Q: How long should my video be?

A: Your final video will depend on the length of your script. A minimum of 30 seconds with no upper limit to length.

Be aware that a short, succinct and focused video will be more likely to be watched through to the end. The research has found that the optimal video length is between 60 and 120 seconds long.

Whiteboard videos retain attention the best compared to other videos styles so they can be slightly longer but you still want to keep it short.

If you have a lot to say it is usually a better plan to produce multiple videos that deliver bite-sized information to your customer.

Q: I already do live video, why should I use whiteboard?

A: I’m sure you’ve heard that variety is the spice of life. 

The same applies to video.

Your followers want variety.

If you can give them something different, they will thank you for it.

Q: Why shouldn't I go to Fiverr and get the same thing?

Let me ask you a question – Is what you will get really the same thing?

The quality I have encountered has been very low in terms of story, graphics, and audio. Not what I personally would want to use to represent my brand.

The truism “You do get what you pay for” comes to mind.
It’s your call.

Q: How do I contact you to discuss my video needs?

You can get in touch with us by calling us at 604-567-4650, sending email to or fill out the Contact Us form.

Q: When can I expect a response after submitting my request?

A: I will respond your inquiry in less than 24 hours.

Q: How do I place an order?

A: Once you have decided to place an order the first step is to schedule a free consultation with me. Following the consultation, you will need to send a deposit for the project before work will begin.

Q: What if I have questions during the video production?

A: I am available by email whenever you need to get in touch with me.

Other options to connect include phone and video conference calls.

Q: What is the best way to send revision?

A: The best way to communicate revisions is by email because that way the requests are clear and in writing, creating a record.

Q: I need a client-attracting whiteboard video NOW! Can I get it faster?

A: Absolutely! Priority delivery is available for an additional charge.
Please contact me to ensure availability.

Q: How long does it take to create a video?

A: Some parts of the video can take longer than others. You have to approve each step of the process. The faster you approve each step in the process the faster your video will be ready. Generally, it can take between 2 and 4 weeks. Usually within 2 weeks of script approval.

Q: Can I supply my own script?

A: Please do! You are the most knowledgeable about your business so you know what you want to convey. However, please make use of our free script editing so that your message is as clear and powerful as possible.

Q: Can I have my own logos in my video?

A: Yes, this is included without charge. Having your logo watermark on your video is recommended!

Q: Can you incorporate images or live video footage?

A: We can incorporate almost any kind of asset, but you need to supply them.

Q: Can I have music in my video?

A: Absolutely. Background music helps to set the tone for the video. You will need to provide it – preferably in an mp3 format. You must have permission (a license) to use the music and you must provide any required attribution information.

Q: When can I get the final video file?

A: After all payments are received from you, you will receive the video without a preview watermark on it.

If you want or need help to upload your whiteboard video, please let me know.

Schedule a Free Consultation

Are you ready to order or do you need help making a decision? No matter what you want, the next step is to schedule a time to talk with me.